Last updated: September 2026
Design Quintessence Pty Ltd (ABN 33 073 290 776) (“DQ”, “we”, “us” or “our”) operates the website dq.com.au (the “Site”).
This Privacy Policy explains how we collect, use, store and disclose personal information provided to us through our Site and in the course of dealing with our customers and other contacts.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
Information Collection and Use
While using our Site or dealing with DQ, we may ask you to provide personal information that can be used to contact or identify you, respond to an enquiry or quotation request, manage a customer account, process an order, or provide our products and services.
Personal information may include, but is not limited to:
- your name;
- business or organisation name;
- email address;
- telephone number;
- postal or delivery address;
- information provided in an enquiry or quotation request;
- customer account, order and transaction information; and
- other information you choose to provide to us.
We may collect this information through our website, by telephone or email, through our sales representatives, or through other direct dealings with DQ.
We use personal information only where reasonably necessary for our business activities, including responding to enquiries, preparing quotations, processing and managing orders, maintaining customer accounts, providing customer service and communicating with our customers.
Log Data
Like many website operators, we may collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and version, pages of our Site that you visit, the time and date of your visit, time spent on those pages and other website usage information.
We may also use third-party services to help us understand how visitors use our Site and to improve its performance and content.
Communications
Where you have chosen to receive communications from us, we may use your contact information to send newsletters, marketing or promotional material and other information that we believe may be relevant or of interest to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We will process unsubscribe requests in accordance with applicable Australian law.
Cookies
Cookies are small data files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Like many websites, our Site may use cookies and similar technologies to collect information, remember preferences, improve website functionality and help us understand how the Site is being used.
You can configure your browser to refuse cookies or notify you when a cookie is being sent. However, disabling cookies may affect the functionality of some parts of the Site.
Disclosure of Information
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our products and services. This may include service providers that assist us with website hosting, information technology, communications, freight and delivery, accounting or other business services.
We may also disclose personal information where required or authorised by law.
We do not sell personal information to third parties.
Security
The security of your personal information is important to us.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.
Access and Correction
You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.
We will take reasonable steps to respond to requests for access or correction in accordance with applicable Australian privacy laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, practices or legal obligations.
Any changes will become effective when the updated Privacy Policy is published on our Site. We encourage you to review this page periodically.
The “Last updated” date at the top of this page indicates when the Privacy Policy was most recently revised.
Contact Us
If you have any questions about this Privacy Policy or the way Design Quintessence handles personal information, please contact us:
Design Quintessence Pty Ltd
ABN 33 073 290 776
Email: info@dq.com.au
Website: dq.com.au